In-person technology support is provided at your school. In-person support is provided daily at middle and high schools, and on select weekdays at elementary schools. Check with your school for dates and times. Questions about noncritical issues with HCPS iPads, Chromebooks and laptops can be emailed to helpdesk@henrico.k12.va.us. An HCPS staff member will respond as soon as possible.
This year the HCPS Summer Help Desk will operate from June 26 through July 27 at Glen Allen and Highland Springs high schools. Hours are Monday through Thursday from 1-5 p.m. P.M. hours offer the best opportunity for a support window.
- We will have iPads, Chromebooks and laptops available for quick replacement repairs as needed.
- Prior to June 26th, students and staff should seek support at their home schools as TSTs will be onsite the weeks of June 12th and June 19th.
- After July 27th, students and staff should seek support with TSTs at their home schools.
Need help with your HCPS device?
Noncritical technical issues can sometimes be resolved by phone or email. Summer Help Desk hours for phone and email support are Monday through Thursday from 7 a.m.-5 p.m.
In-person help: HCPS’ Summer Help Desk for in-person support will operate from June 26 through July 27 at Glen Allen and Highland Springs high schools. Hours are Monday through Thursday from 1-5 p.m.
