SUMMER SCHEDULE: Beginning Monday, June 15, HCPS’ four mobile tech hub sites will operate on a summer schedule, opening three days a week. Normal hours will resume Aug. 24. 

  • Summer hours: Monday, Wednesday and Friday, 8:30-10:30 a.m. 

Mobile hubs at four HCPS high schools are available to help

During Henrico Schools’ closure for coronavirus, vans are being stationed at four HCPS high schools to act as mobile technology hubs for students and school division staff at the middle and high school levels. The hubs are designed to support virtual learning in two ways: provide Wi-Fi hot-spot devices, as available, to families who don’t have internet service; and provide a way for HCPS-issued laptops to be repaired and exchanged.

The vans are staffed by employees of the school division’s primary technology vendor, Technology Integration Group. The vans have canopies in case of rain and feature the large “TIG” company logo. The mobile sites are open to distribute hot-spot devices (as available) and conduct laptop repairs.

As of May 28, HCPS acquired an additional 200 hot-spot devices, which are available for pick-up at the four tech hubs for students who have been approved by their schools as needing internet. If you aren’t sure if your student is on the approved distribution list, contact your school for more information. Those who have previously informed the school division of their need for home internet can visit vans at Deep Run, Douglas Freeman, Hermitage and Highland Springs high schools and borrow one of the portable Wi-Fi hot-spot devices. The devices will be available while supplies last and will connect laptops to the internet at home using cellular service.

Seniors currently using an HCPS-issued hot-spot device should return them to a mobile tech hub. Seniors engaged in summer coursework or credit remediation in order to graduate, can continue to use the hot spots, and return them to a mobile tech hub when their coursework is complete.)

Elementary staff members in need of HCPS laptop repairs can drop off their laptops at one of the four mobile support hubs on Monday, Wednesday and Friday, 8:30-10:30 a.m.  They can pick up the laptop the next weekday (Monday, Wednesday and Friday, 8:30-10:30 a.m.) at the same hub.

Hotline for computer/technology issues with HCPS laptops and Chromebooks

Call the HCPS Technology “Help Desk” at 804-328-5207 and leave a message. You can also send an email to helpdesk@henrico.k12.va.us. Our team will follow-up with you as quickly as possible, usually by the next weekday.

Para asistencia en español, llame al 804-527-4604.

HCPS Mobile Technology Hubs

Sites:

Deep Run High School
4801 Twin Hickory Road, Glen Allen, Va.

Douglas Freeman High School
8701 Three Chopt Road, Henrico, Va.

Hermitage High School
8301 Hungary Spring Road, Henrico, Va.

Highland Springs High School
15 S. Oak Ave., Highland Springs, Va.

Summer hours (June 15-Aug. 21):

Monday, Wednesday and Friday. 

  • 8:30-10:30 a.m.
 

The status of the four hubs is assessed regularly, and hours and services may change in accordance with the needs of families.

As part of a response to the spread of coronavirus, telecommunications company Comcast is offering two free months of home internet service to low-income families who qualify for the company’s “Internet Essentials” service. The website for the promotion is internetessentials.com/covid19.