HCPS Closure Hotlines

Henrico County Public Schools hotline: 804-501-5655, Monday through Thursday, 8:30 a.m.-4 p.m.
Para asistencia en español, llame al 804-527-4604.

Technology “Help Desk”: Call 804-328-5207 or email helpdesk@henrico.k12.va.us.

Please check back often for the most current responses to questions regarding Henrico County Public Schools and the effects of the coronavirus pandemic.
Recent updates are highlighted in green boxes, usually for a period of two days after they are posted.


What is the best way to stay informed about school system developments?

Please stay close to your email for additional information as it becomes available. In addition, information will be posted to our website as well as on our FacebookTwitter and Instagram accounts.  (Updated 4/15)

Is there a hotline for parents to call specifically about school information?

Yes, an HCPS call center is staffed during the summer from 8:30 a.m. until 4 p.m. Monday through Thursday by Central Office staff members who routinely respond to calls from our families. The number is the same as the government hotline (see below), but calls pertaining to Henrico County Public Schools will be routed appropriately: 804-501-5655, Monday through Thursday, 8:30 a.m.-4 p.m.  (Updated 4/15)

Is there a hotline for parents to call about computer and other technology issues with HCPS laptops and Chromebooks?

Yes, you can call the HCPS “Help desk” at 804-328-5207 and leave a message. You can also send an email to helpdesk@henrico.k12.va.us. Our team will follow up with you as quickly as possible, usually by the next weekday during business hours. (Updated 4/16)

How can I get information about how the COVID-19 pandemic is affecting Henrico County government operations? 

The same information line of 804-501-5655 is available for all citizens, and is staffed by county employees Monday through Friday from 7 a.m.-7 p.m. A text message line is also available: 804-376-9780. (Updated 4/15)

Summer Learning

Will HCPS hold summer school?

In addition to our traditional Summer Academy courses for middle and high school students, HCPS is expanding summer offerings for all students. In an attempt to buttress summer learning and mitigate the effects of instructional time lost to the closure for coronavirus, all students will have access to prescribed learning pathways for the summer months. In some cases, students’ plans will be optional, and in others, will be required. The avenues will include both asynchronous learning (online learning that happens on students’ schedules) and synchronous learning (online education that happens in real-time, delivered by a teacher at a specific time).

For details about our summer pathways for students, go to our On-Demand Learning page.
(Updated 5/28)

Fall 2020-21

What about the fall? Will school reopen, and if so, what will it look like?

After reviewing June guidelines from Gov. Northam and the Virginia Department of Education, HCPS will focus on creating a plan that combines two approaches: one hybrid model that alternates in-person and virtual learning, and a second fully virtual, parallel option:

  • Hybrid learning: One portion of the student body would attend classes on campus for a period of time, while another portion would learn remotely. The two groups might alternate days or weeks on campus to build a blended learning environment. Having fewer students on campus would make it easier to implement distancing guidelines.
  • Parallel virtual learning: Based on the choice of parents or guardians, students may opt for a fully virtual learning experience that parallels the “in-person” instruction happening in classrooms.

The state guidelines — called “Recover. Redesign. Restart.” — aim to help school divisions as they consider everything from identifying gaps in student learning to providing safe spacing on school buses. They divide reopening into three phases. The document and related information is available at the Virginia Department of Education website.

While the document provides guidance and flexibility, Virginia school systems must ultimately decide on a reopening plan that aligns with one of the phases, and are required to submit a comprehensive instructional plan at least 15 days before the start of the new school year.

Because HCPS’ plans would incorporate in-person instruction, the school division would also be required to submit a health mitigation plan.

HCPS will make additional announcements as plans continue to be developed in accordance with the new health and safety guidelines. The school division expects to survey the public and collect additional input and feedback from employees, families, and students before reopening school.

Grades and Schoolwork

Will work have to be “made up” next year?

HCPS’ policies on work missed during the closure can be found on our Grading, Grade-Level Advancement and Graduation page, and are based on a range of options provided to school divisions by the Virginia Department of Education. Specific questions should be directed to your school. (Updated 3/31)

Will students move up to the next grade level?

In most cases, students will be moving up to the next grade level. If grade retention was being considered for an elementary student before the close of schools March 13, and the school team and parents were in agreement, a continuation of that discussion may proceed. See our Grading, Grade-level Advancement and Graduation page. (Updated 3/31)

Distance Learning

What about the continuation of distance learning activities?

Our On-Demand Learning page is the place to start for information on student learning during this difficult time, and includes information about Henrico Edflix, our creative distance-learning platform that will power our students through the summer. 

Edflix now includes more than 120 instructional videos for elementary school students, created by HCPS educators and targeted to various performance tasks. Edflix includes material for students with exceptional education needs. “Season 3,” available for all grade levels, begins July 13, and will include pathways for all HCPS students.
(Updated 5/28)

School Meals

My child gets free or reduced-price meals. Are breakfasts and lunches still available?

HCPS’ Department of School Nutrition Services is operating food distribution sites across Henrico County. Students can continue to pick up “grab and go” lunches and breakfasts on a first-come, first-served basis. On Thursdays during the summer, weekend meals are also distributed. Food distribution is open to all students, regardless of what school they attend, as well as others 18 and under. Because of a change in the guidance we have been given, adults picking up meals are no longer required to be accompanied by each child 18 and under needing a meal.

Summer hours (starting June 15)
Hours: Monday through Thursday, 11 a.m.-noon
Summer locations:

  • Brookland Middle School, 9200 Lydell Drive, Henrico, Va. 23228
  • Fairfield Middle School, 5121 Nine Mile Road, Henrico, Va. 23223
  • Harvie Elementary School, 3401 Harvie Road, Henrico, Va. 23223
  • Hermitage High School, 8301 Hungary Spring Road, Henrico, Va. 23228
  • Highland Springs Elementary School, 600 Pleasant St., Highland Springs, Va. 23075
  • Lakeside Elementary School, 6700 Cedar Croft St., Henrico, Va. 23228
  • Longan Elementary School, 9200 Mapleview Ave., Henrico, Va. 23294
  • Montrose Elementary School, 2820 Williamsburg Road, Henrico, Va. 23231
  • Quioccasin Middle School, 9400 Quioccasin Road, Henrico, Va. 23238
  • Ridge Elementary School, 8910 Three Chopt Road, Henrico, Va. 23229
  • Sandston Elementary School, 7 Naglee Ave., Sandston, Va. 23150
  • Varina High School, 7053 Messer Road, Henrico, Va. 23231
  • Ward Elementary School, 3400 Darbytown Road, Henrico, Va. 23231
  • L. Douglas Wilder Middle School, 6900 Wilkinson Road, Henrico, Va. 23227

(Updated 6/12/2020)

Where can I find more information about the Pandemic-EBT cards for food assistance?

Visit our “Grab and Go” School Meals page for additional information about the P-EBT program being implemented by the Virginia Department of Social Services and the Virginia Department of Education. (Updated 5/19)


What if my student does not have access to the internet during the closure, or experiences issues with a school-issued laptop?

Summer schedule: Beginning June 15, HCPS’ four mobile tech hub sites will operate on a summer schedule, opening three days a week. Normal hours will resume Aug. 24.

  • Summer hours: Monday, Wednesday and Friday, 8:30-10:30 a.m.

During Henrico Schools’ closure for coronavirus, vans are being stationed at four HCPS high schools to act as mobile technology hubs for students and school division staff at the middle and high school levels. The hubs are designed to support virtual learning in two ways: provide Wi-Fi hot-spot devices, as available, to families who don’t have internet service; and provide a way for HCPS-issued laptops to be repaired and exchanged. 

  • As of May 28, HCPS acquired an additional 200 hot-spot devices, which are available for pick-up at the four tech hubs for students who have been approved by their schools as needing internet. If you aren’t sure if your student is on the approved distribution list, contact your school for more information.
  • Seniors currently using an HCPS-issued hot-spot device should return them to a mobile tech hub. Seniors engaged in summer coursework or credit remediation in order to graduate, can continue to use the hot spots, and return them to a mobile tech hub when their coursework is complete.)
  • Elementary staff laptops are repaired by a different provider. Elementary staff members in need of HCPS laptop repairs can drop off their laptops at one of the four mobile support hubs by 4 p.m., Monday through Friday. They can pick up the laptop the next weekday from 2-4 p.m. at the same hub. 

Besides the four tech hubs, some issues can be addressed through our HCPS Technology “Help Desk,” available at 804-328-5207 (leave a message). You can also contact the Help Desk by sending an email to helpdesk@henrico.k12.va.us. Our team will follow-up with you as quickly as possible, usually by the next weekday during business hours.

(Updated 6/3)

Is there someone I can call or email for help with my student’s HCPS-issued computer or other technology issue?

To reach the HCPS Technology “Help Desk,” call 804-328-5207 and leave a message. You can also send an email to helpdesk@henrico.k12.va.us. Our team will follow-up with you as quickly as possible, usually by the next weekday during business hours. (Updated 4/16)


What about SAT and ACT testing?

The College Board canceled March and May SAT test sessions. Students who were affected will receive refunds. The Henrico County school sites scheduled for June and July ACT testing have canceled the tests for those dates (updated 5/15/2020). In addition to three previously planned national test dates for this fall and winter (in September, October and December), ACT will also offer a remote proctoring option for the ACT test, allowing students to take the test at home on a computer. ACT will launch the test-at-home option in fall 2020 as part of its national testing program. The fee waivers ACT provides to students from low-income homes will apply to the at-home testing option, and ACT is considering other ways to address access and equity issues. Read more at ACT.org.

For Employees

Emergency Paid Leave

The federal Families First Coronavirus Response Act temporarily expanded the Family and Medical Leave Act to allow eligible employees who are unable to work or telework to take partially paid leave in certain cases related to the COVID-19 pandemic. The provision applies to eligible employees who need leave to care for the employee’s child when the child’s school or place of care has been closed due to a public health emergency.

An employee who has been employed by Henrico County for at least 30 calendar days may be eligible to take up to 12 weeks (480 hours) of paid, job-protected leave under the Family and Medical Leave Act until Dec. 31, 2020. Leave must be for child-care reasons related to the COVID-19 pandemic.

(Updated 4/23)

Paid Emergency Leave Form

What categories of “leave” are available to HCPS employees because of COVID-19?

Effective April 1, 2020, the federal Families First Coronavirus Response Act requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. These provisions will apply from April 1, 2020 through Dec. 31, 2020. More information on the Families First Coronavirus Response Act can be found here. Please direct questions to hcpsfmla@henrico.k12.va.us. (Updated 4/7)

Will HCPS employees continue to be paid?

Yes. General details for most employees are below, however there may be unique circumstances that are not listed here (Updated 3/31)

Full-Time Employees

  • For full- and part-time teachers: 
    • Teachers will continue to be paid their contracted salary for the 2019-20 school year.
    • Employees under contract for an extended responsibility will continue to be paid for that contracted extended responsibility.
    • For most teachers, the last paycheck for the 2019-20 contract will be provided Aug. 31.
    • Contracts and update letters have been sent out for the 2020-21 school year and need to be signed by May 29.
  • For non-teachers:
    • In general, all other HCPS staff members not on a teacher contract will be paid their annual salary in equal payments.
    • Any overtime worked will be paid as soon as possible.

Part-Time Employees 

  • For School Nutrition part-time employees: 
    • Part-time employees will be paid based on the hours established for each position.
    • The last paycheck for part-time school nutrition employees will be June 26.

Temporary Employees

  • Pay for temporary employees is being paid for the remainder of the 2019-20 year in the following manner:
  • For biweekly employees (paid every two weeks):
    • The March 20 paycheck was based on actual time worked from Feb. 29-March 13.
    • The April 3 paycheck covered the time of the closure from March 14-27.  Employees were paid the same amount as the March 20 paycheck.
    • The amount of the April 3 paycheck for temporary employees who are paid biweekly will continue to be paid until June 26.
  • For semi-monthly employees (paid on the 15th and last day of month):
    • The March 31 paycheck was based on actual time worked between March 1-15.
    • The April 15 paycheck covered the time of the closure from March 16-31. Employees were paid the same amount as the March 31 paycheck.
    • The amount of the April 15 paycheck for temporary employees who are paid semi-monthly will continue to be paid until June 30.


What about PREP participants?

While many employees in HCPS’ Post Retirement Earnings Program are not able to perform their work duties during the closure, participants will continue to be paid through the current fiscal year (June 30, 2020). If participants had been scheduled to exit the program before June 30, they will be paid through their time in the program. Before the closure ends, PREP participants will be contacted about resuming work duties

A help line has been set up to answer Henrico County employees’ questions at 804-501-5623. (Updated 3/26)

How Can I Help?

How can I help a family in need?

The Henrico Education Foundation is collecting funds to purchase families’ most-needed items — such as specific nonperishable foods, and devices to create home-internet Wi-Fi hot spots. Go to the donation site to contribute. (Updated 5/28)

Health and Safety

What can my family do to stay healthy and safe?

The U.S. Centers for Disease Control and Prevention coronavirus webpage describes what families and individuals can do to be prepared and minimize the spread of coronavirus. The Virginia Department of Health provides recommendations and current information specific to the commonwealth.

The Richmond and Henrico health districts have a public hotline at 804-205-3501 for health and medical questions related to COVID-19. The line is staffed every day from 8 a.m.-8 p.m. (Updated 3/24)

Playgrounds and Facilities

Will school playgrounds and ball fields be open during the summer?

Signs at schools denote where certain playgrounds and fields are again open for use. However, the public should note that these surfaces cannot be sanitized regularly and the coronavirus can survive on metal and plastic surfaces for up to three days. Please continue to follow CDC guidelines, practice social distancing while on school grounds and wash hands frequently. Be responsible, stay safe and healthy. (Updated 6/16)

Will school buildings be open during the summer?

School facilities are closed for community activities and events during the summer. (Updated 6/16)

New Student Registration

When can I register my kindergartner or other new student?

Registration is now available online! Enroll your kindergartner or any new student entering grades K-12 by going to our registration page. (Updated 5/18)